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COVID-19 Response

April 3, 2020

Update on Office Closures:

As the present COVID-19 crisis persists well into its third week, we wanted to provide you with an update regarding the status of our physical operations and our ability to respond to our clients’ needs.

Our offices will remain closed until government and health authorities remove restrictions. We will notify you of any changes as soon as we are able to do so.   In the interim, our colleagues across the country will continue to practice social distancing by working remotely.  Please know you can still reach us at our regular office numbers and email addresses, and we are now available to meet with you via video conferencing.  Our team remains committed to helping you manage your financial challenges through this difficult period.

With our offices remaining closed for the time being, we ask that you please continue to send all documents to us electronically via email or fax. If you have not yet set up pre-authorized payments, please reach out to your file administrator to do so. We are experiencing higher call volumes and email inquiries than normal and ask for your patience during this time. However, we are dedicated to responding to all inquiries in a timely manner.

We are aware that many of our clients may have experienced job loss or loss of income due to COVID-19.  If your household income has been impacted by COVID-19 and you are interested in taking advantage of the financial programs and resources available, we are pleased to provide a COVID-19 Financial Programs and Resources Guide on our website. This guide highlights all resources, both federally and provincially, available to consumers whose income may have been impacted due to the pandemic. We are doing our best to keep this guide up-to-date as new programs are announced.

Our team is also sensitive to the volume of email communication you are presently receiving and will, therefore, prioritize our emails to ones directly relating to your file. For the most part, future updates will be made through our website and on our social media profiles.  The only exception will be in the event we are reopening our physical offices, in which case we will send a broader email announcement.

If you have any questions regarding your file, our remote services or are looking for guidance when it comes to managing your finances during these uncertain times, please do not hesitate to reach out to your file administrator or local office,

Our thoughts continue to be with you and your families.  Stay safe. 

Sincerely,

Robert Hunt, CPA, CA, FCIRP, Licensed Insolvency Trustee
Managing Partner, Consumer Insolvency Business Unit
Grant Thornton Limited


March 19, 2020

Note to Clients of Grant Thornton Limited:

Dear Clients of Grant Thornton Limited,

I know that many consumers who have filed proposals or bankruptcies with Grant Thornton Limited are deeply concerned about how Covid-19 may impact their personal circumstances.

The present COVID-19 crisis has created a challenge that none of us could have imagined just a short time ago.  Our most immediate priorities are the safety of our colleagues and clients as well as supporting our clients in any way we can.

We have a responsibility to help slow the transmission of the COVID-19 virus. We can best do that by minimizing interpersonal contact and practicing effective social distancing.  Effective immediately, until March 31st (subject to ongoing review), we are encouraging all of our colleagues to work from home and we have closed our physical offices.

If you are scheduled to attend a meeting at one of our offices, we will be contacting you shortly to make arrangements to conduct meetings via telephone or video. 

Even though our offices are closed, our entire team is working remotely and is committed to ensuring your needs are met.  We will continue to work with you to accommodate any unique circumstances and help you navigate your best options as we comply with the Bankruptcy & Insolvency Act and the Directives issued by our Regulator, the Office of the Superintendent of Bankruptcy (“the OSB”).

The OSB is aware of concerns from consumers about how they will meet the commitments they made when filing a proposal or bankruptcy. While the OSB has issued guidance waiving the requirement to meet in person, we are hoping they will issue further directions making it easier for Licensed Insolvency Trustees to work with consumers to avoid defaults in obligations under their proposal or bankruptcy. 

Working with Grant Thornton Limited Virtually

While our offices are closed, we ask that you:

  • send all required documents to us by e-mail or fax, 1-506-631-3509. If you need assistance with contact information, please refer to our locations page.
  • do not drop off cash payments to our offices. Instead please contact your administrator to set up a pre-authorized payment
  • send questions surrounding your Income & Expense statements to:
  • send your questions surrounding your Income Taxes to:
  • send questions surrounding the other aspects of the administration of your file to your administrator. Their contact information was provided to you in the package you received when you signed your bankruptcy or proposal documents.

Concerns surrounding payments

While it may be a difficult time for many, it is important that you keep up with your bankruptcy or proposal payments. If you are still working, please ensure that your payments stay on track so that your discharge date or proposal completion date remains the same.

If you have been laid off, are temporarily off work or have reduced income, please contact us right away. The sooner you contact us, the more time we will have to consider options available for dealing with late or missed payments. While our team is available to answer your questions and concerns, we may be a bit delayed in doing so due to the sudden increase in such inquiries.

Despite the immediate challenges we all face, we are here to help. We’ll continue to provide you with information and guidance in as timely a manner as possible. 

Please know that our thoughts are with you and your families during this time.

Sincerely,

Robert Hunt, CPA, CA, FCIRP, Licensed Insolvency Trustee
Managing Partner, Consumer Insolvency Business Unit
Grant Thornton Limited Sincerely,


March 15, 2020

Grant Thornton Limited’s Response to COVID-19:

As the concerns surrounding coronavirus (COVID-19) continue to increase, I wanted to take the time to update our clients on what we are doing at Grant Thornton Limited to ensure your experience with us continues uninterrupted.

If any of the following circumstances apply to you and you have a scheduled appointment at one of our offices, please call ahead to reschedule your appointment, or choose to have the appointment by phone or video conference instead. This would apply if you are not feeling well if you have travelled outside of Canada within the past 14 days, if you have interacted with someone who has been diagnosed with COVID-19 or interacted with someone who has travelled outside of Canada within the past 14 days.

We have taken additional steps to keep our spaces safe for you and our colleagues including sanitizing all surfaces, door handles and desks frequently throughout the day.

The wellbeing of our clients, colleagues, and communities remains a top priority for all of us at Grant Thornton Limited.

While we are taking preventative measures to stop the spread of COVID-19, we understand that financial circumstances arise that cannot wait. We are committed to being available to answer your questions and provide advice. All our offices can assist you over the phone, by video or via email.

Let us all work together to stay healthy and safe.

Robert Hunt, CPA, CA, FCIRP, Licensed Insolvency Trustee
Managing Partner, Consumer Insolvency Business Unit
Grant Thornton Limited

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